Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM (excluding UK public holidays)
Response Time:
We aim to respond to all enquiries within 24 business hours.
Support Offered:
Help with placing or tracking orders
Product questions
Returns, exchanges, and refunds
Feedback and complaints
Customer Satisfaction:
We are committed to providing an excellent customer experience. If you’re unhappy for any reason, please reach out and we will do our best to resolve the issue promptly.
Thank you for shopping with Pups Wear – your trusted source for high-quality dog harnesses, collars, and leads in the UK!